Support
How can we
help?
If your answer isn't below, write to us; we read and answer every message.
Write to us
info@selcoramobile.comInclude the support ID from the app (Profile › Support) so we can find your credits and purchases quickly.
Write to usFrequently asked
01How does Vowella work?
Upload a full-length photo and pick a gown from the catalogue or one you found yourself. AI shows the gown on you, in your own pose and light.
02Which photo gives the best result?
A full-length photo taken in daylight, of you alone, in front of a plain background. The smart camera in the app checks light, focus and pose before you shoot.
03Where is my photo stored?
Your photo is processed only to create your try-on and is deleted from our servers as soon as processing ends. Your try-ons are stored on your iPhone and in your own iCloud account.
Privacy policy →04Why is my first try-on blurred?
Your first try-on costs no credits but arrives locked. To unlock it, buy a credit pack or a subscription. A locked result waits on our server for at most 24 hours and is then deleted.
05How do credits work?
Each creation (try-on, studio edit, video, design) uses credits; the cost is shown on the button. If a creation fails, the credits are refunded automatically.
Credit packs never expire. Credits included with a subscription don't roll over to the next period.
06How do I cancel my subscription?
On your iPhone, go to Settings › your name › Subscriptions › Vowella. Cancellation takes effect at the end of the current period; your benefits continue until then.
Manage Apple subscriptions ↗07I'd like a refund.
Payments are made through Apple, so Apple handles refunds. You can request one on Apple's Report a Problem page.
reportaproblem.apple.com ↗08I have a new phone. What happens to my purchases?
Move your subscription with Profile › Restore purchases. Your try-ons follow you through iCloud on the same Apple Account. For remaining credits, write to us with your support ID.
09Who can see a Bridal Council?
Anyone with the council link can see both looks, vote and comment. Share the link only with people you trust. Council images are deleted after at most 7 days.
10How do I delete my data?
Your try-ons live on your device and in your iCloud: delete them one by one in the app, or remove everything in Settings › your name › iCloud › Manage Storage › Vowella. To delete server records, write to us with your support ID.
KVKK notice →11Which devices are supported?
iPhones running iOS 17 or later. Foldable iPhones get a dedicated layout on the open screen.